Delights Connect · Lead & contact-centre automation
Delights Connect
In development
Delights Connect is being designed to bring lead capture and voice workflows together: collecting enquiries from the sources you configure, following up through automated IVR campaigns, and handling inbound calls and chats through a contact-centre backend.
How it is intended to work
In development
What it's designed to do
Delights Connect is in development. The capabilities below describe its intended scope, not a released product.
Lead capture from multiple platforms
Bring enquiries from the sources a business uses into one place.
Lead routing and qualification
Send each lead to the right follow-up path.
Automated outbound IVR campaigns
Start outbound calls to new leads through IVR campaigns.
Inbound IVR
Answer incoming calls with an IVR menu that routes callers.
Call and chat workflows
Handle customer conversations over calls and chat.
Contact-centre backend
Connect these workflows to an integrated contact-centre system.
Example use cases
Lead follow-up
Contact new enquiries quickly instead of letting them wait in an inbox.
Appointment enquiries
Handle callers asking about bookings or visits.
Campaign callbacks
Follow up on responses to a marketing campaign.
Basic inbound support
Route routine customer calls and chats.
Integrations
Supported lead sources and integrations will be confirmed as the product develops. Tell us which platforms you use today.
Consent and calling rules
Automated calling and messaging are regulated. A business using Delights Connect remains responsible for having the right permissions from the people it contacts and for following applicable telecom and privacy rules in India. The product does not make a business compliant on its own.
Frequently asked questions
Is Delights Connect available now?
Not yet. It is in development. Share your requirements and we can discuss fit and timing.
Which platforms does it connect to?
Integrations are still being confirmed. Tell us your current lead sources and tools in the form below.
Is there a live demo?
There is no public demo yet. We can talk through your workflow and the planned design.
Enquiry
Delights Connect enquiry
Tell us where your leads come from today and how you follow them up.
We only use these details to respond to your enquiry. We don't add you to a mailing list.